FAQ's

At #GoKindly we aim to provide you with the best nights sleep. Feel free to contact us to find out more about any of our products. Below are some FAQs:

PILLOW FAQS

Yes!

We know it is challenging finding the right pillow so we have a special PILLOW QUIZ!

The PILLOW QUIZ will guide you through some simple questions to better understand your sleep needs and then provide you with a recommended pillow so you get the perfect night's sleep.

Also, see below for our pillow sizing graph that shows the firmness and height of our pillows. The #GoKindly Signature pillow will suit 80% of sleepers:

GoKindly pillow chart

Please contact the team at info@gokindly.com.au if you need any more help selecting the right pillow for you.

We offer free delivery on orders over $99.

We use Australia Post for most deliveries.

We ship most orders next business day!

Shipping time frames do depend on a few regional factors.

Please note that if you are from Western Australia, Northern Territory or regional Queensland we are seeing longer delivery times.

If you are based in Melbourne we offer click and collect from our studio at 520B Sydney Road Coburg.

Our best selling pillow, the Signature pillow is made from poly fill, inside a gusseted 100% cotton casing is the most hygienic. It is designed to be a comfortable and supportive pillow. We want our pillows be affordable, easy to clean, and comfy. It is antibacterial and low allergen.

For all other pillow details refer to the individual product pages.

GENERAL FAQS

Social Enterprises are cause-driven businesses, whose objective is to return a portion of the profits to social causes or contribute to society. Profit is not the primary motivation of the business, it is to improve the lives of others. Profit is important in so much as it enables investment into social works and reinvestment in operations.

#GoKindly is a Certified B Corp. We are part of a community that meets the highest standards of social and environmental responsibility and impact.

To become certified is a rigorous process. B Corp measures a company’s entire social and environmental impact. We are delighted to have been awarded an impact score of 90.5 - which compares to 50.9 for the average business. We are one of only two bedding brands in Australia who've met B Corp Certification.

It is important that sustainable and ethical products are accessible for all, allowing real options for lower income peoples to avoid unethical producers such as Kmart, Target, Walmart. We offer 25% discounts to students, pensioners and low-income earners. Simply email us for a discount code. We’re passionate about making it accessible for everyone to purchase quality, ethical sourced, and sustainable made goods for everyone.

We use 100% compostable mailer bags and cardboard boxes.

For the compostable mailer bags, you can place them in your home compost to watch it break down naturally.

For larger orders we may use a cardboard box.

We refuse any single use plastic in our supply chain. Our packaging changes from time to time, depending on trends and availability, it is always recycled materials and/or compostable.

We have a 1 year warranty. Here are some details:

Quilt Warranty details: Broadly, if the quilt has a manufacturing fault either something is wrong with the materials or making of the quilt, we will repair, exchange or refund you.
Quilt Care: A key point is that the quilt must be dry cleaned only and not machine washed to be covered by the warranty. The warranty won't cover damage because you have been mean to it. Also, the warranty does not cover any spills or a yucky soiled stuff. So best to treat it with much kindness as you can :)

If you believe you are entitled to a warranty claim please send photos and details to info@gokindly.com.au. We aim to respond to warranty claims within 2 business days.