Mattress Care

MATTRESS FAQs 

What is the 120 night trial, and your returns policy?


We offer a 120 night trial. This means that if you are not happy with the mattress after 120 nights we will provide a full refund to you.

The nights start from the day it is delivered to you.

We recommend you allow 14 days for the mattress to contour to your body.

Also, we provide a 10 year warranty for the mattress. Check out warranty details below. 

When will I get my delivery?

We aim to have your mattress delivered within 4 business days. We will contact you within one business day to check suitable days and times for your mattress to be delivered to your door.

Where do you deliver?

We only deliver to Melbourne metro at present. 

We hope to expand the delivery network Australian-wide in 2022.

However, if you are outside of Melbourne metro and would like to discuss delivery options please email us at info@gokindly.com.au. We'd be happy to explore some options.

Will the delivery be contactless?

Yes we will follow COVID guidelines. Ideally, we want to leave the mattress at your front door so it is contactless. Please keep in mind that you may need someone to help you lift the mattress as it is a heavy item.

How firm is the mattress?

7 out of 10. This is using a scale of 10 being very firm and 1 being very soft.

We describe it as a medium to firm mattress.

Recommended for side sleepers or front sleepers, our mattress contours to your body shape, allowing for targeted support. It's designed to relieve common pressure points such as shoulders and hips. 

We recommend you allow 14 days for the mattress to contour to your body shape and size.

Will you remove my old mattress?

Sorry but no…we are still looking at ways how best to recycle old mattresses.

Do the mattresses come with a warranty?

Yes! We provide a 10 year warranty. Please read the warranty details below as there are important details on caring for your new mattress and common inclusions/exclusions.

What bed frame should I use? 

The Contour Mattress is designed to be used on solid slat bases.  The support base is very important to ensure correct mattress performance and durability of your mattress. Slats should be no more than 70mm apart and have a centre support rail and centre leg support to provide a flat solid surface.  See warranty details below for more details. 

Can I use an Electric blanket?

Yes you can.  However, we do recommend that you read closely the guidelines on your electric blanket before you use on the mattress.  Also, we recommend not to use the electric blanket for long periods. 

Will my mattress sag?

All mattresses will develop body impressions which is part of the natural process of contouring to your body and needs. The beauty of the Contour Mattress is its hybrid structure. Pocket springs offer more durability than a foam structured mattress.

Impressions up to 30mm is considered normal impressioning and not covered under the warranty. 

How is the Contour packaged?

The Contour Mattress arrives ready for you to sleep on.  We don’t compress the mattress like other mattress-in-a-box retailers, as we have pocket springs which dont like being rolled and tightly compressed. The Contour Mattress is a high quality product and we delivery it in a way which preserves its quality.

What are the mattress dimensions?

Queen = 203cm x 153cm x 26cm and 35 kg 
King = 203cm x 183cm x 26cm and 40kg 

Is there a weight limit?

We recommend a weight limit of 260kg which is 2 people at 130kg each. This ensures optimum performance and longevity of the Contour.

Where is your mattress made?

AUSTRALIA! We are proud that the mattress is made right here in Melbourne, Australia.

WARRANTY

We have a 10 year warranty.  It is important to understand what is included and excluded with the warranty.  So lets start with some key points:

  • Bed Base: The Contour Mattress is designed to be used on solid slat bases.  The support base is very important to ensure correct mattress performance and durability. Slats should be no more than 70mm apart and have a centre support rail and centre leg support to provide a flat solid surface. Flexible slats, Sprung bases, adjustable bed bases do not offer the appropriate support for the mattress and will void your warranty unfortunately.
  • Body Impressions: All mattresses will have body impressions so this is normal.  As your mattress contours to your shape the mattress will develop impressions. Impression of up to 30mm is considered normal and not covered under warranty.  Please be aware that we recommend allowing for 14 days to adjust to the feel and support of the new mattress.
  • Mattress Care: General wear and tear can happen and wont be covered.  The warranty won't cover damage because you have been jumping on the mattress or being mean to it.  Also, the warranty does not cover any spills or a yucky soiled mattresses.  So best to treat it with much kindness as you can :)
  • Original Purchaser: the warranty is only for the benefit of the original purchaser and is non-transferable. 
If you believe you are entitled to a warranty claim please send photos and details to info@gokindly.com.au.  We aim to respond to warranty claims within 2 business days.