Mattress Care

We offer a 120 night trial. This means that if you are not happy with the mattress after 120 nights we will provide a full refund to you.

The nights start from the day it is delivered to you.

We recommend you allow 14 days for the mattress to contour to your body.

Also, we provide a 10 year warranty for the mattress. Check out warranty details below.

7 out of 10. This is using a scale of 10 being very firm and 1 being very soft.

We describe it as a medium to firm mattress.

Recommended for side sleepers or front sleepers, our mattress contours to your body shape, allowing for targeted support. It's designed to relieve common pressure points such as shoulders and hips.

We recommend you allow 14 days for the mattress to contour to your body shape and size.

The Contour Mattress is designed to be used on solid slat bases. The support base is very important to ensure correct mattress performance and durability of your mattress. Slats should be no more than 70mm apart and have a centre support rail and centre leg support to provide a flat solid surface. See warranty details below for more details.

All mattresses will develop body impressions which is part of the natural process of contouring to your body and needs. The beauty of the Contour Mattress is its hybrid structure. Pocket springs offer more durability than a foam structured mattress.

Impressions up to 30mm is considered normal impressioning and not covered under the warranty.

WARRANTY

We have a 10 year warranty. It is important to understand what is included and excluded with the warranty. So lets start with some key points:

Bed Base: The Contour Mattress is designed to be used on solid slat bases. The support base is very important to ensure correct mattress performance and durability. Slats should be no more than 70mm apart and have a centre support rail and centre leg support to provide a flat solid surface. Flexible slats, Sprung bases, adjustable bed bases do not offer the appropriate support for the mattress and will void your warranty unfortunately.
Body Impressions: All mattresses will have body impressions so this is normal. As your mattress contours to your shape the mattress will develop impressions. Impression of up to 30mm is considered normal and not covered under warranty. Please be aware that we recommend allowing for 14 days to adjust to the feel and support of the new mattress.
Mattress Care: General wear and tear can happen and wont be covered. The warranty won't cover damage because you have been jumping on the mattress or being mean to it. Also, the warranty does not cover any spills or a yucky soiled mattresses. So best to treat it with much kindness as you can :)
Original Purchaser: the warranty is only for the benefit of the original purchaser and is non-transferable.

If you believe you are entitled to a warranty claim please send photos and details to info@gokindly.com.au. We aim to respond to warranty claims within 2 business days.