Great Mattress / Personal Customer Service
Summary: Great customer service supported my purchasing of the Contour Mattress. The mattress has been great to sleep on and I can highly recommend both the product, and GoKindly as a customer-focussed organisation. In-Depth Review: Customer Service Delivery was quick and efficient. The courier even got in touch with me to deliver the mattress early, and at an agreed-upon time. I received an email from Dave, one of the owners, to support coordination of delivery and to ensure the mattress met my needs. The Mattress The mattress is great to sleep on. It's plush, it's big, it's comfortable. It sits pretty high - there's definitely a lot of support underneath. The description for the mattress' firmness says it's about a 7/10. If I went by the imaginary scale in my head (because I have few reference points), I would mark it a 6.5/10 for firmness. Ethics I chose to purchase this mattress over other, more highly touted mattresses in the same price range because of the ethical implications. GoKindly have created a product that supports my values by offering up a mattress that is sustainably- and Australian-made AND they contribute to social causes that I believe in. All in all, I'm very happy with my purchase. I'm glad that I shelled out for a great mattress and at the same time I'm supporting a local, Australian-made business who is supporting other, socially-minded organisations. No doubts at all about my purchase.
Thank you Jarryd for the kind feedback! So glad you are loving the mattress and we really are thankful for your support. We know this is a big investment but you have helped us grow our impact and support more women in need. Sleep well :)